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Terms of Service

1. introduction

The following Terms of Service define the conditions under which apartment accommodation bookings may be made. Making a booking is equivalent to accepting the Terms of Service. Before making a booking the user accepts the Terms of Service by ticking the specific field. The administrator of the reservation system is Ireneusz Bogdan who runs the company Agencja inTurs.net Ireneusz Bogdan, registered at 29/1 Radziwilowska St., Krakow (31-026), hereinafter referred to as inTurs.net. inTurs.net is not a party to the rental contract of the properties presented on the website.  The rental contract is entered into between a provider of accommodation services in the property, hereinafter referred to as the owner, and a user of the reservation system, hereinafter referred to as the guest.

2. reservation with a booking deposit

To make a reservation with a booking deposit the guest should fill in the reservation form provided on the website. The guest is obliged to pay a deposit of 30% of the total rental costs to secure the apartment. The deposit can be transferred to the bank account provided in the e-mail approving  the reservation or paid by credit card, according to the method of payment chosen on the website.

a) Bank transfer

In case of bank transfers, the guest is automatically sent an e-mail approving their reservation with a booking deposit. The e-mail contains the bank account details into which the deposit must be transferred within 72 hours from the moment of making a reservation. Having transferred the deposit to the bank account the guest must confirm the payment by clicking on the specific link provided in the e-mail approving their reservation with a booking deposit. Failure to confirm the payment within 72 hours cancels the reservation. In the moment of crediting the deposit to the account of the owner the rental contract between the owner and the guest is concluded.

b) Credit card payment

In case of credit card payments, the deposit must be paid within 20 minutes from the moment of making a reservation by clicking on the specific link. Failure to make a credit card payment within 20 minutes cancels the reservation. In the moment of receiving the payment by the owner the rental contract between the owner and the guest is concluded.

After receiving the deposit, the guest is sent, as a confirmation of their payment, an e-mail with a link to an electronic booking voucher with all check-in details, in particular the contact details of the person responsible for the keys to the accommodation. On arrival the guest is obliged to pay the remaining amount of the rental costs to the person responsible for the keys.

3. RESERVATION WITHOUT A BOOKING DEPOSIT

Some apartment properties may be booked without a deposit payment. These are clearly specified on the website. On arrival the guest is obliged to pay the total rental costs to a person responsible for the keys. To make a reservation without a booking deposit the guest should fill in the reservation form provided on the website. The guest is obliged to confirm their booking either by mail/fax or by credit card to secure the apartment:

a) Confirmation by mail or fax

Choosing this option the guest should print, sign and send by mail or fax the document called CONFIRMATION FORM provided in the e-mail approving the reservation. Failure to confirm a dispatch of the document within 72 hours cancels the reservation. In the moment of receiving the document the rental contract between the owner and the guest is concluded.

 

b) Confirmation by credit card

Choosing this option the guest should enter their credit card details into the specific form on the secure website when making a booking. The credit card is not charged on booking and no amount is taken in advance. The credit card serves as a guarantee in case of cancelling a reservation. In the moment of approving a reservation by the guest the rental contract between the owner and the guest is concluded.

After the confirmation, the guest is sent an e-mail with a link to an electronic booking voucher with all check-in details, in particular the contact details of the person responsible for the keys to the accommodation. On arrival the guest is obliged to pay the remaining amount of the rental costs to the person responsible for the keys.

In case of cancelling a reservation within 16 days of the scheduled arrival date the guest can be charged with handling costs in the form of a cancellation fee, the amount of which varies according to the number of days remaining before the scheduled arrival date. The table below represents the maximum amount of the cancellation fee, subject to the applied costs due to the cancellation.

 

Number of days before
scheduled arrival date
Cancellation fee
16 and earlier 0%
15 2%
14 4%
13 6%
12 8%
11 10%
10 12%
9 14%
8 16%
7 18%
6 20%
5 22%
4 24%
3 26%
2 28%
1 and later 30%

4. 'LAST MINUTE' RESERVATION

A 'last minute' reservation is a reservation made within 5  days of the scheduled arrival date. In case of a 'last minute' reservation a booking deposit is not required. On arrival the guest is obliged to pay the total rental costs to the person responsible for the keys. To make a 'last minute' reservation the guest should fill in and send the reservation form provided on the website. The guest is obliged to confirm their reservation over the phone within 2 hours from the moment of making it. If a reservation is made after 10 pm Polish time, the guest must confirm it by 10 am the following day. The phone number to confirm a 'last minute' reservation is provided in the e-mail approving the reservation. Failure to confirm a 'last minute' reservation by phone within the specified time cancels the reservation. In the moment of confirming a 'last minute' reservation by phone the rental contract between the owner and the guest is concluded.

5. Guarantee of the lowest price

All apartment properties presented on the website fall under the Lowest Price Guarantee Programme according to the conditions in the Program Regulations.

6. Loyalty program

All guests who use the inTurs.net reservation system become part of the loyalty program. In case of completing a stay booked through the system and expressing an opinion on that stay, the guest will receive a discount code entitling them to a 5% discount for every subsequent reservation made in the system by means of said code. The guest can use the code for themselves or give it to any other person who  may want to take advantage of the discount. inTurs.net reserves the right to give the discount code to their guests in circumstances other than those mentioned above if inTurs.net recognizes the loyalty character of the guest's actions or decides that giving the discount contributes to promoting the reservation system.

7. Promotions and special conditions

Through the agency of the reservation system and under special conditions the owner of the property can offer lower rates in comparison with a standard price for a specific stay.  The information about special prices and conditions is specified on the apartment page of the inTurs.net website.

8. SCOPE OF Services

The contract made between the owner and the guest comprises only and exclusively the act of renting. Travel arrangements, full board and an itinerary are the guest's responsibility. The total rental costs can be calculated on each apartment page of the inTurs.net website and all rates per night are displayed at the end of the reservation process. The total rental costs include utilities (gas, electricity, water) as well as the final cleaning service. The owner will not charge any additional fees other than those specified on the apartment page, except for charges for a stay with a pet (p. 14). The owner can offer other services  additonally paid, but the range and price of such services should be arranged with the owner individually.

9. ARRIVAL, KEY COLLECTION, DEPARTURE

The guest should agree their arrival time at the apartment with a person responsible for the keys. One day before arrival or earlier, the guest is obliged to inform this person about their planned arrival time to collect the keys. The guest can check-in from 2 pm on the arrival day and must check out by  noon on the departure day unless they agree different times with the person responsible for the keys or otherwise stated on the apartment site or in the booking voucher. If the guest is not able to arrive at the previously arranged time, they are obliged to contact the person responsible for the keys by phone immediately.

10. OBLIGATIONS OF THE GUEST

The number of occupants of the property is subject to the number specified in the booking voucher. In case of extra occupants the guest is obliged to contact inTurs.net by phone or by e-mail prior to arrival. The guest is obliged to observe the rules of good neighbourliness and to return the property in the same conditions they found it. Before the guest checks out they must wash up the dishes and all kitchen appliances as this activity is not included in the final cleaning service.

11. RESERVATION AMENDMENTS

a) Change of date of stay

The guest can change the dates of their reservation provided that the change concerns the same property and the length of stay remains the same. The change can be made up to 14 days ahead of the scheduled arrival date. The guest must cancel the initial reservation by clicking on the specific link in the e-mail approving it, make a new reservation and provide the booking reference number of the cancelled reservation in the field 'Comments'. If the guest chooses dates for a more expensive season they are obliged to cover the difference in price on arrival.

b) Prolongation of stay

The guest can add nights to their booking. In order to prolong their stay the guest should contact inTurs.net by phone, write an e-mail or add a comment by clicking on the specific link in the e-mail approving their reservation.

c) Change of number of occupants

The number of occupants specified in the booking voucher may be changed. In order to make the change the guest should contact inTurs.net by phone, write an e-mail or add a comment by clicking on the specific link in the e-mail approving their reservation. The change of number of occupants may involve the differences in price. The new price is calculated according to the rates effective on the day of the change.

12.

TRANSFERRING THE GUEST'S RIGHTS AND RESPONSIBILITIES TO ANOTHER PERSON

At any time the guest may transfer all the rights of their reservation to another person if this person accepts all the duties resulting from the reservation. The guest is obliged to contact inTurs.net immediately to inform them about the change and to give the contact details of the person who will assume the rights and duties of the rental contract.

13. COMPLIMENTARY STAY OF A CHILD

A child under the age of 5 (one per two adults) who shares sleeping arrangements with adults or is in a cot, and needs no additional bedding, does not have to pay a per-person rate during the whole stay. On making a reservation the guest states the number of persons in the reservation form excluding tany complimentary children  but children's age must be provided in the field 'Comments'. Children other than those specified above must be counted among the number of occupants.

14. CHARGES FOR PETS

The guest may take with them small domestic pets, specifically a dog or a cat, unless otherwise specified on the apartment page. The charge for a pet is 10 PLN per night. The guest takes full responsibility for any damage caused by their pet and is obliged to compensate  any damage.

15. FORCE MAJEURE

In case of circumstances beyond the owner's reasonable control they reserve the right to provide substitute accommodation similar to the accommodation initially booked. In such situations the guests decides if they want to complete their stay in the provided accommodation. If not, the amount of money paid by the guest will be returned upon deduction of the amount charged for the service already provided.

16. JURISDICTION AND PROTECTION OF PERSONAL DATA

In case of any conflicts between the owner and the guest Polish law is applicable. All legal proceedings shall be conducted by the competent court with a territorial jurisdiction covering the area where the owner has their headquarters, excluding rental contracts with consumers.

The guest making a booking shall authorize inTurs.net and the owner of the property to carry out the processing of personal data for the purposes related to the reservation. inTurs.net and the owner state that the personal data shall not be disclosed to any third parties.

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